Returns Policy

At tablescapesale.com, we are committed to ensuring that every purchase brings you complete satisfaction. We understand that sometimes a product may not meet your expectations or fit your unique vision for your dining and entertaining spaces. That is why we have designed a straightforward, customer-focused returns process that prioritizes convenience, transparency, and fairness. Please read the following policy carefully to understand how we handle returns, exchanges, and product issues.

Conditions for Returns

To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. We take great care in curating products that enhance your table settings, so we ask that you handle any items you wish to return with the same level of attention. Products that show signs of wear, alteration, or damage caused by improper use will not qualify for a return. Additionally, any item that has been assembled, installed, or customised in any way is considered final sale and cannot be returned.

Certain categories of products are exempt from our standard return policy. These include perishable goods, gift cards, and items marked as “clearance” or “final sale.” If you are unsure whether a specific product falls under an exemption, please review its product description page or reach out to our customer service team before completing your purchase.

Return Process

If you decide that a product is not right for you, we have made the return process as simple as possible. To initiate a return, please log into your account on tablescapesale.com and navigate to your order history. Select the order containing the item you wish to return, and follow the on-screen instructions to generate a return authorization request. You will be asked to provide a brief reason for the return – this helps us improve our product selection and service for all customers.

Once your return request is reviewed and approved, you will receive a return authorization confirmation. Please ensure that you securely pack the item in its original packaging, including any accessories, manuals, or protective materials. Then, affix the provided return label (if applicable) to the outside of the package. We strongly recommend using a trackable and insured shipping method for your return, as we cannot guarantee receipt of items sent without tracking.

After we receive the returned product and inspect it for compliance with our condition requirements, we will process your refund or exchange. You will be notified via email once the inspection is complete and the next steps have been taken.

Refunds and Exchanges

We offer two primary options for returned items: a refund to your original form of payment or an exchange for another product of equal value. If you choose a refund, the full purchase price of the product (excluding any promotional discounts that no longer apply) will be credited back. Please note that the timing of the refund’s appearance in your account may vary depending on your financial institution; however, we will complete our part of the transaction promptly after approval.

For exchanges, you may select any other available item from our collection. If the replacement item has a higher price than the returned product, you will be responsible for the difference. Conversely, if the replacement item is less expensive, the difference will be refunded to you. Exchange requests are subject to product availability. We encourage you to process exchanges quickly, as popular items may sell out.

Damaged, Defective, or Incorrect Items

While we strive to inspect every product before it leaves our warehouse, occasional issues may occur. If you receive an item that is damaged, defective, or not what you ordered, please contact our customer service team immediately upon discovery. In such cases, you do not need to follow the standard return procedure. Instead, we will arrange for a special resolution, which may include a replacement shipped at no additional cost to you, a full refund without requiring the return of the damaged product (in certain situations), or a prepaid return label for the item along with a prompt exchange.

To help us resolve the matter quickly, please have your order number and a description of the issue ready. Photographs of the damage or defect are highly appreciated, as they allow us to document the problem and improve our quality control.

Restocking and Handling

To ensure that our returns process remains efficient and sustainable, certain products may require a restocking fee. This fee, where applicable, covers the cost of inspecting, repackaging, and returning the item to sellable inventory. The restocking amount, if any, will be clearly disclosed to you during the return authorization process. You will always have the opportunity to review and confirm the return terms before proceeding.

We reserve the right to refuse a return or charge a higher restocking fee if the product is returned in a condition that requires extensive cleaning, repair, or reconditioning. Items returned without original packaging or missing components may also be subject to a deduction from the refund amount.

Customer Responsibility

While we aim to accommodate our customers generously, we ask that you use the returns process responsibly. Excessive or abusive return patterns may result in restrictions on your account or the requirement to verify future returns with additional documentation. Our goal is to maintain a fair system that benefits all shoppers who love creating beautiful tablescapes with our curated selections.

For any questions regarding this policy or a specific return, please contact our dedicated customer service team through the contact form on our website. We are here to assist you Monday through Friday (excluding major holidays) and will respond to all inquiries as quickly as possible.

Thank you for choosing tablescapesale.com. We value your trust and look forward to helping you create memorable dining experiences.